At Sohhas International, we take pride in the quality of our instruments and want our customers to be completely satisfied with every purchase. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
We accept returns under the following conditions:
The item must be unused, unworn, and in its original packaging.
Returns must be requested within 14 days of delivery.
A valid proof of purchase (invoice or order confirmation) is required.
Due to hygiene and safety regulations, certain instruments (e.g., dental and surgical instruments that have been opened or sterilized) are non-returnable unless defective.
2. Non-Returnable Items
The following items cannot be returned or refunded unless defective on arrival:
Used dental, surgical, or barber/beauty instruments
Customized or special-order products
Clearance or final-sale items
3. Defective or Damaged Products
If you receive a defective or damaged product:
Contact us within 7 days of delivery with order details and clear photos of the issue.
We will arrange for a replacement or issue a full refund, including shipping costs, once the defect is verified.
4. Return Process
Email us at [Insert Email] with your order number and reason for return.
Once approved, you will receive a Return Authorization Number (RAN) and return instructions.
Ship the item securely in its original packaging to the address provided.
Customers are responsible for return shipping costs unless the item is defective or shipped in error.
5. Refunds
Refunds are processed once the returned item is received and inspected.
Approved refunds will be issued to the original payment method within 7–10 business days.
Shipping fees (if applicable) are non-refundable unless the return is due to our error or product defect.
6. Exchanges
Exchanges may be offered for the same product or a similar item of equal value (subject to stock availability).
If the replacement item costs more than the original, the difference must be paid before shipment.
7. International Orders
For customers outside Canada, additional shipping fees, duties, or customs charges are non-refundable.
Return shipping is the responsibility of the customer unless the product is defective.
8. Contact Us
If you have questions about our Return & Refund Policy, please contact us at:
Sohhas International
Unit 6, 879 Westport Crescent, Mississauga, ON, Canada
Email: info@sohhasinternational.com
Phone: +1 (647) 535-8531